STORE POLICY

GOODS, PRICING & AVAILABILITY 

Every product bought is sold subject to its product description. We always strive to ensure that all the product details, prices and descriptions on our website or in any marketing material are accurate at the time of entering them into our systems or printing our materials. In the event when the website does not reflect the position exactly at the point an order is placed, we will try to correct any mistakes as quickly as possible and inform the Customer of them so that you may either confirm your purchase or cancel your order. Pre-order items, for orders which include a pre-order item (an item which is currently out of stock but due in shortly), we shall despatch those items which are in stock immediately and the pre-order items as soon as we receive stock at no additional charge to you.

We try as much as possible to ensure web pictures truly reflect the products colours but sometimes you may see a colour variation in the products from how they appeared on your screen due to factors such as monitor settings and/or photographic lighting used. Please note some of our products are hand-made and hence open to slight variations from the picture seen on our website and other items made within the order. We however believe that the uniqueness is the beauty and appeal of hand-made products.

Please be aware of any product care instructions included within the product descriptions on our website. We cannot be held responsible for any goods that have been damaged as a result of not being cared for as per our guidelines and recommendations and therefore will not be able to issue a refund or replacement.

Please note that we are unable to confirm the price of a product until your order is accepted in line with our order acceptance conditions. Price Adjustment Policy, We are unable to offer a price adjustment on items originally purchased prior to them going in a sale and once an item has been purchased in a sale, no price adjustment will be offered should the item be reduced in price further.

PAYMENT

Please be aware that you will be charged for the whole value of your order as soon as you place it, not after you have received the goods. This is also the case for items which are not yet in stock and you pre-order.

DELIVERIES   

We endeavor to use a reliable and efficient delivery service and as such, the logistics company we work with will use a considered selection of couriers. The courier selected for each delivery will depend on size, weight and number of parcels and the delivery time you have selected. Delivery charges will vary depending on the service you select and are subject to change depending on the size and weight of your parcel. Should there be a change, our customer services department will contact you prior to delivery to confirm you would still like to proceed with your purchase. Before you submit your order please ensure you have entered the correct delivery address details as any errors could result in additional delivery charges.

FAULT, DAMAGED OR INCORRECT GOODS

For any faulty or damaged Goods, please take a photo and email us within 24 hours of receiving the goods at hello@kingsinteriors.com. Please do not simply return damaged or faulty Goods without contacting us first. For incorrect Goods please contact the Company within 24 hrs of receiving the Goods.

CANCELLING AND RETURNING GOODS 

Returns, We hope that you are delighted with the goods you have purchased from Kings Interiors Ltd., however, in the event of any disappoint, you have 14 days in which to return an item. You are responsible for the cost of returning your item(s) to us, unless you have received a faulty, damaged or wrongly despatched item. Please obtain a proof of purchase when you do so. Goods must be returned in their original packaging with the returns slip completed and included in the package. Please ensure you repack the goods carefully as we cannot be held responsible for any goods damaged on their way back to us. We will inspect the returned item and notify you of your refund or replacement via email. We try to process returns as soon as possible but please allow up to 14 days. 

LAW AND JURISDICTION 

The formation, performance, validity and all aspects of the Contract shall be governed by the laws of England and the parties submit to the non-exclusive jurisdiction of the English Courts.